FAQs

What is the Design Process?

If you just want a name or some text then put the name or text in the text field and then in the special notes field let us know your preferred colour. 

If you would like a little something extra that is no trouble at all. Again put any text you would like embroidering in to the text field and then in the special notes field let us know what you would like on your design along with the colours you would like used. Once we have created your design we will email it to you to review. We can make as many changes as needed until it is perfect for you. Once you are happy we will stitch it out.

Remember we do not charge extra for the embroidery or for designing up your idea.

How long will it take to complete my order?

We aim to complete orders within 3 to 4 working days though is often sooner. It can take longer if we need to contact you for further conformation or are waiting for you to confirm a design.

How much is postage and packaging?

We try to keep this as cheap as possible whilst also ensuring your item arrives in perfect condition. We put every effort into making sure your item is perfect for you so wouldn’t want it to get lost in transit. We could not “bear” the disappointment.
 

UK – We charge a flat fee of £5.00 and will be sent via either Royal Mail or Evri ( Formerly Hermes)
 

International – Prices vary dependent upon location. we use Royal Mail or Evri for our economy service that takes around 7 to 10 working days. We use DHL for our express service so items usually take 1 to 3 days to arrive. With DHL you are in control of your delivery once collected from us. You can change your delivery location and date. Look out for your text / Email from DHL. If you don’t get an email or text contact us and we will sort it for you.

If I order an item that is on back order, how long will it take to come in?

Usually items are either already on order or about to be ordered. Worst case we would allow 7 days for your item to come in and then 2 to 3 days to personalise it.

 

If you have any queries that are not answered here please do get in touch. Our personalised teddy bears are looking for there forever homes. Can you offer them one?