FAQs

Can I give you an idea of what I want on my item?

Please feel free to give us as much information using the forms provided when purchasing an item. We will do our best to meet your requirements. You can also use the contact us or WhatsApp us to discuss your requirements further.

How long will it take to complete my order?

We aim to complete orders within 3 to 4 working days. It can take longer if we need to contact you for further conformation or to confirm a design.

How much is postage and packaging?

We try to keep this as cheap as possible whilst also ensuring your item arrives in perfect condition. We put every effort into making sure your item is perfect for you so wouldn’t want it to get lost in transit. We could not “bear” the disappointment.
UK – We charge a flat fee of £6.95 and will be sent via courier.
International – Prices vary dependant upon location. We use DHL so items usually take 1 to 3 days to arrive. With DHL you are in control of your delivery once collected from us. You can change your delivery location and date. Look out for your text / Email from DHL. If you don’t get an email or text contact us and we will sort it for you.

If I order an item that is on back order, how long will it take to come in?

Usually items are either already on order or about to be ordered. Worst case we would allow 7 days for your item to come in and then 2 to 3 days to personalise it.

 

If you have any queries that are not answered here please do get in touch. Our personalised teddy bears are looking for there forever homes. Can you offer them one?