Snuggly Teddy

Our Store Policies

Returns Policy

We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out.
You have the right to cancel your order at any time up to 14 days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammar are correct as we copy what we get sent for item personalisation.
If you have noticed an error after you have placed an order we request you let us know ASAP on 07498 280416 or via email to sales@embroiderycabin.co.uk and providing the item has not already in production we can look to make the required alterations.
Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.
If you’re unhappy with your item, please return it within 21 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession.  If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).
Returns Address
Please send your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order. You must contact us before returning an item.
Embroidery Cabin Returns
15 Dunstall Avenue
Leicester
LE3 3DP
Please note that items are still your responsibility until it reaches us and  returns postage cost shall be borne by you, unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.

Should an item not be received you or your recipient are required to comply with any request from our carriers within the required time stipulated by them. Failure to do so will mean we are unable to replace or refund your item.

 

Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sales@embroiderycabin.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: sales@embroiderycabin.co.uk